News

New fleet, new equipment

Back in the middle of 2018 we ordered new vans for all our engineers in the same red as previously but with a different fleet provider – Western Truck Rental who are based in North Devon (Barnstaple and Tiverton).  They’ve been absolutely brilliant and they give really good customer service so we can highly recommend them to anyone looking for vehicle hire.

To go with our new vans and with an eye to staying within safe weight limits on the road we have also upgraded the equipment our engineers carry, with lightweight racking, lighter compressors and a number of other changes with which Western Truck Rental have helped us.  We’re only as good as the last job we complete and the engineers are very good at what they do – its only fair that they should have the best we can provide so that we can get the work done without having to worry about equipment failures.

Proof of standards – Constructionline accreditation March 2019

R&D is proud to have met the standards required to be accredited with Constructionline. This is a long-established scheme which was developed originally as a government initiative to try and provide a benchmark for those who work in the construction industry, so that those who are purchasing can be assured of a baseline of standards before contracting someone to work for them. This is over and above our current health and safety accreditations, which have contributed to this particular scheme but do not provide the whole picture. We have had to prove not just the safety of but also the integrity of our business in order to be accredited successfully. What that means for our customers is peace of mind and guaranteed standards delivered, and from a local, family-owned business.

Are you laying a new drive?

Before you lay a new drive in any material – tarmac, brick pavers, resin, pressed concrete etc. – have a think about what lies beneath.  We get a lot of calls from customers who have a water leak on their supply pipe and the pipe runs under their driveway, newly laid.  Not surprisingly, they’re not very pleased when we say we will have to excavate and leave a patch in the new drive.  We’re neat and tidy… but a patch is a patch.

It can be wise to replace a water supply pipe before having works carried out on your driveway, particularly if it is in an aging material such as black alkathene, lead or galvanized metal.  The very act of laying a new drive can cause trauma to the pipe running underneath and it will subsequently leak.

We can provide you with a free no-obligation quotation to renew the supply before the works are carried out.  The regulation depth of a water pipe is between 750 and 1500mm so if you are planning to lay the new drive subsequently, the water supply pipe should be at sufficient depth for its own protection.  Its not always the case with aging pipes.

 

Another Happy Customer

We recently received the following email from a very happy customer.

“Can I just say a huge thank you to all of your team who were involved in sorting out my leak.

Within two days from the initial contact, Russell and Julia came out to look at the leak.  That same day, the job was booked in for repair – very promptly, the following week.

The guys have just been today to repair the leak, and to say that I am over the moon with what they have done would be an understatement.

Within 45 mins the leak was located, repaired and the garden put back to normal.  Thanks guys.

I would not hesitate to recommend your company to anyone who has a water leak.  Your professionalism from start to finish was second to none.

Best wishes”

Tracy Copleston

Thank you, Tracy, for your kind message.

An email worth reading

It makes it all worthwhile when you get emails like these which we received yesterday afternoon.  We are very fortunate here at R&D in the quality of engineers that we employ – we’re very proud of the work they do, and the care they take, and it’s lovely to see it recognised:

“Good afternoon,

I wanted to congratulate you and your team on clearing up a longstanding issue that Homeserve could not resolve. This brought to an end a six week (at least) chapter of painful phone conversations and broken promises. The two men who came out today were extremely professional, courteous and completed the job  while keeping me fully informed. When they had gone the worksite was clean, and they had attempted to hide all trace of their digging and tunnelling. It’s great to see  a company  run  in this way, so thanks for all your work that has gone before in building such a strong team. Please pass on my thanks to them.”

New vans

R&D have upgraded our fleet of vans and are now running new red Ford Transits. Our fleet is sign-written and our engineers all carry ID cards and wear a uniform so if it doesn’t say R&D on it somewhere it’s not us.  Accept no imitations.  Give us a toot if you see us around.

Health & safety counts

R&D has just re-accredited with both SafeContractor, which now trades as Alcumus, and Chas.  Both of these systems tell you, the customer, that we take not only our own health and safety very seriously but yours too and the health and safety of any general public around whom we are working.  There are a lot of horror stories around about “health and safety gone mad”, such as the banning of games of conkers in the playground, park benches being too low, Christmas decorations being banned, and most, if not all of these, refer to instances of bad practice disguised as regulation and law.  We believe that health and safety is vitally important and we aim to reflect that every day in our working practices. When implemented sensibly, health and safety does just what it says on the tin. Conkers?  Don’t mind if I do.

We can mole anywhere

R&D carries out much of the water supply pipe renewal we do by moling under the surface (see video on ‘Moling’ under the Our Services tab on the website).  We have invested in the last few months in new moles and new compressors and the beauty of our new compressors is that they are portable – certainly more portable than the big old beasts that have lived on our vans for the last 10-12 years.  We’ve never had a problem with the old compressors , bless ‘em, but it took a good few of us to lift them in and out of the vans when necessary, so they tended to lurk in the back of the van and chunter away, making it difficult sometimes for our engineers to get close to the job.  The new compressors are smaller and can be lifted off the van and wheeled for a reasonable distance, enabling us to mole more easily in places that the van can’t get to, which in Devon and Cornwall is quite a consideration.  This means that we can carry out our work more easily, more quickly and with fewer hoses trailing across working areas, gardens, footways etc.

Praise for the repairers

We received a lovely letter from a customer today (19 Jan 2015) for work we completed this month.

“The team who worked on our water leak must be the best in the world.  Hard working, very knowledgeable, clean and tidy and so polite.  We and our neighbours are so pleased with the whole of the operation.  Not only that the nearby bakery staff and also the dental practice staff all said, as they passed by, how hard working the men were, and also no one can see where they dug the grass area or the stones area.  The job was done at great speed and so efficiently.  No praise can be good enough.  We will write to South West Water and our Insurance company, and the Solicitor/Loss adjustor to advise them all how good R&D are.”

Mr Williams, Helston.

Huge thanks to everyone at R&D

Just wanted to say a huge thank you to everyone at R&D water engineers for their help. We had a burst water system and no water and with 3 small children it was getting desperate. R&D were the only company who were helpful and offered to move things around so that they could get a team out to us first thing the next day.

It was a very difficult job complicated by us not being on mains water but the engineers did not leave until we had a water supply and our system was leak free. They had to do lots of digging up but left everything tidy. They were wonderful and we are so grateful as they made what was a very complex and stressful situation all good again. If only the insurance claim was as simple!!

Thanks so much again and we will be recommending your company to anyone who needs your services.