Testimonials

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Hello I live in St Mawgan where you have had workers replacing the old steel water pipe feeding myself and 3 others. I would just like to say they were very polite and done a good job and kept me us well informed of what was going on each day. Thank you.

Housing Association resident Newquay 30th November 2020

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Your engineers came to our home and fixed a particularly difficult to reach burst pipe, it was under our main living room!  Things like this happen in a 300 year old house with a history of unplanned extensions and no record of what was before.

They were both marvellous and treated the digging up of our floor as if it were in their own home.  They kept all work to a minimum and took away the debris with them and even cleaned my floor before leaving!

I cannot say thank you enough and recommend them as a team for their professionalism and care.

Jan 2020 - South Zeal, EX20

Happy Customer 7th January 2020

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I am just emailing to let you know how impressed I was with your two men who
came to my house this morning to search/ repair a leak from my external
pipe.

They arrived just after 0800, leaving around 1150, working solidly. They
found / repaired the leak and were extremely tidy. My lawn is back as it
was. I was very pleased!

Many thanks!
Mrs STANTON

Mrs STANTON Truro 23rd October 2019

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We would like to mention that your engineer did a very good job, everything was done very professionally and our property was left in a lovely clean and tidy condition. We thank you again.

 

Mr & Mrs Heath Roborough July 2019.= 29th July 2019

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Could I just say we found all your staff that attended our setting were so helpful, polite and lovely. They left the area spotless and everyone complemented on how efficient they were.

Thank you again

Manager Mawnan Pre-School 9th July 2019

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The Policyholder confirmed R&D Water were absolutely excellent in their approach to the repairs and also the reinstatements to pre-loss conditions. They also took care not to disturb birds nesting in the hedge nearby the water meter. Policyholder couldn't be more pleased with the entire experience.

Property in Paignton 12th June 2019

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We are completely delighted with the prompt and efficient service which R & D provided to replace our water service pipe.Our first contractor did not inspire confidence and as he was not able to undertake the work for 2 months or so we asked him to suggest a firm who could undertake the work much sooner. He suggested R&D. We checked your excellent website and using the online contact Lizzie replied immediately and arranged for Matt and Ian to visit within 2 days. They quickly gained our confidence and assured us that ‘we would not know they had been’.

You responded with a quotation the following morning, not days or even a week later.Within 2 weeks they were back with Anthony to do the work. They worked well, with minimum disruption and yes ‘ we cannot tell they have been’. The workmanship is of the highest quality, where holes were dug in the flower beds the subsoil was put back first and the top soil where it should be and plants replanted; the two paving slabs that were lifted just show the minimum of new cement. Excellent.It was a pleasure to deal with R&D; efficient and very pleasant staff from admin to those on site.

Mr and Mrs Castle, Helston 10th April 2019

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Today I had a visit from your people to repair a leak in my yard.  The two chaps were polite , efficient and did an excellent job.  I can't praise them enough.  Thank you.

Mr Baker, Devon. 10th April 2019

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I just want to say how delighted I was with the excellent work your engineers undertook to replace the water supply pipe at my home.  The work was completed with the minimum amount of disruption to the highest standard.  I am so glad I chose R & D to carry out the work and would highly recommend you as being 'simply the best'!

Caroline 14th August 2018

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First of all thanks very much for 'phoning this morning to let me know your workforce was delayed due to the dreadful accident on the motorway; but the real reason for this e-mail is to express my fullest appreciation of the three really nice guys who turned up and got on with the job. They were simply fantastic. I had been dreading hours of upheavel and chaos; mess everywhere. But I was so wrong. The work site was contained to the smallest possible area; the repair/renewal carried out with what seemed to me to be the very minimum of upheavel and on finishing my utility room floor was much cleaner than when they began!

Please convey my sincere thanks and appreciation to the men; I commend them and give R D Water Engineers full marks for employing such an excellent workforce. I will certainly recommend R D whenever I can and will also tell SWW of my complete satisfaction.

S Snee Sidmouth 14th February 2018

Health and Safety accredited for another year

We have undertaken our annual health and safety audit with SafeContractor and have successfully completed the process again.  This tells you, the paying customer, that we are responsible in our attitude to both our and your safety, that we are keenly aware of the risks involved in the work we undertake and do all we […]

Working with Kier and South West Water

R&D engineers have been working with Kier and South West Water in the North Devon area now for over two years. You may have seen some of our familiar red vans working on the mains infrastructure in the roads around the area.This work is highly skilled and is commissioned by South West Water and managed […]

New fleet, new equipment

Back in the middle of 2018 we ordered new vans for all our engineers in the same red as previously but with a different fleet provider – Western Truck Rental who are based in North Devon (Barnstaple and Tiverton).  They’ve been absolutely brilliant and they give really good customer service so we can highly recommend […]

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I am just emailing to let you know how impressed I was with your two men who
came to my house this morning to search/ repair a leak from my external
pipe.

They arrived just after 0800, leaving around 1150, working solidly. They
found / repaired the leak and were extremely tidy. My lawn is back as it
was. I was very pleased!

Many thanks!
Mrs STANTON

Mrs STANTON Truro 23rd October 2019