Testimonials

Would you please pass on my thanks to everyone involved with carrying out the repairs to the water supply at the property. The customer service and care received from the first telephone call to completion of the works by your excellent onsite engineers, was excellent. What a comfort it was to engage with people who made no fuss, understood what was needed and carried out the works accordingly.

8th August 2024 - Steve - Location withheld


My supply pipe leak in front garden was discovered around 5:00pm on a Friday. South West Water gave me a list of recognised repairers.
Messages left with three.

Response from yourselves within the hour, promise made that team would call in to us in Tiverton early Monday on way to another job.
Arrived, very polite couple of lads, found and temporarily repaired leak within 45 minutes.
Pipe replacement booked for later date.
And again what a job they did. They removed a small section of our recently completed brick drive to gain access as close to meter as possible, excavated again in lawn and from there moled new pipe into property.
Yes they did reinstate everything so much so that you could not tell they had been.

Please give these guys a thank you from us.

Hopefully we won't need your services soon but we will be sure to sing your praises.

24th July 2024 - Mr Carr - Tiverton


I would like to say thanks for arranging the work at my elderly Brother In Laws house in South Molton. As an 86 year old he was concerned as to the uproar he would have to endure. There was none. Your two guys arrived as arranged and confirmed by yourselves, they were polite, amiable and efficient. The new service pipe was installed and connected to our new internal pipework, holes reinstated and site cleaned before lunch. We would have no hesitation in recommending R & D Water Engineers to anyone who requires a complete quality installation.

13th December 2023 - Mr Lock - South Molton


I just wanted to drop you a note to say thank you for the work completed at my property today.

The two gentlemen who attended were absolutely amazing.

I was stuck on calls all day but I came downstairs to find out they had not only found the leak, dug up the drive and patio slabs, repaired everything but returned the excavation to such a good state I wouldn't even know they had been.

1st rate service, professional and highly knowledgeable. Please pass on my sincere thanks and top marks for a truly excellent service.

9th June 2022 - Mr Underhill - Crediton


I just wanted to thank you for your help, as right from the initial phone call enquiry you have been really helpful and quick to respond.

I also would like to say how good the men were who did the job.  They were polite and efficiently got the job done with little disruption.

We are very happy with the whole process - thank you.

 

 

29th April 2022 - Mrs Sharp - Totnes


Thank you for carrying out the investigation into the water leak and subsequent renewal of the supply pipe at my property.  The whole process was managed very professionally and your employee who carried out the renewal is a real asset to the company

27th January 2022 - Mr Lee - South Molton


I'd like to say thank you to all the workers who came out to replace the pipes on Monday - I know they encountered some difficulties and they worked so hard to get the job done. I have spent many months trying to find a company to do the job and yours is by far the most efficient and responsive I have come across. They also left everything tidy after the work was done.

30th November 2021 - Ms Robinson - Falmouth


One of your teams has just spent three days with us laying 75 metres of  new water pipe, via mole, down a private lane and through our mature garden. They did a superb job and didn’t seem to take a break at any time.

The ground was somewhat rocky but they got through the obstacles with confidence. They left the site clean and tidy and you can hardly see where they had worked. We are very impressed. Ian and Simon make an excellent team and are great ambassadors for your firm.

We would certainly recommend R&D to anyone. We are very impressed.

19th July 2021 - Mr & Mrs Harrison - PENZANCE


I just wanted to express my thanks for the great service we received from yourself and the team at R&D Water Engineers.

I was extremely grateful that you gave my case priority and were able to send an engineer out to me so quickly, and that the cause of my flooding was established. I'm relieved that the issue seems to be at South West Water's end! I very much appreciate you contacting them on my behalf

Overall, I have been very impressed with your company's service. . I would not hesitate to recommend your services to others.

 

13th May 2021 - K Green - Sidmouth


I just wanted to say a big thank you for replacing our water supply pipe yesterday. The guys that arrived to do it were clearly very knowledgeable, professional throughout. They completed the replacement quicker than I expected and left everything as it was before. I am very impressed by the work they carried out and would absolutely recommend your company to others.

23rd April 2021 - MR COWLAND - BIDEFORD


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A thoughtful resinstatement

This one caught my eye as a thoughtful resinstatement carried out last week, matching the new concrete to its surroundings. It is unavoidable that we dig on your property so that we can access your pipe. But we do try to make our excavations as neat as we can, and we put everything we dig […]

Found a leak?

South West Water may help you with the cost of repairing or renewing your leaking pipe and it is worth contacting them to confirm this if you have a leak. They have recently re-vamped thei website and have published their Code of Practice on Leakage for Domestic Customers. It has very good information about what […]

Health and Safety accredited for another year

We have undertaken our annual health and safety audit with SafeContractor and have successfully completed the process again.  This tells you, the paying customer, that we are responsible in our attitude to both our and your safety, that we are keenly aware of the risks involved in the work we undertake and do all we […]