Your engineers came to our home and fixed a particularly difficult to reach burst pipe, it was under our main living room! Things like this happen in a 300 year old house with a history of unplanned extensions and no record of what was before.
They were both marvellous and treated the digging up of our floor as if it were in their own home. They kept all work to a minimum and took away the debris with them and even cleaned my floor before leaving!
I cannot say thank you enough and recommend them as a team for their professionalism and care.
Jan 2020 - South Zeal, EX20
Happy Customer 7th January 2020
I am just emailing to let you know how impressed I was with your two men who
came to my house this morning to search/ repair a leak from my external
They arrived just after 0800, leaving around 1150, working solidly. They
found / repaired the leak and were extremely tidy. My lawn is back as it
was. I was very pleased!
Mrs STANTON Truro 23rd October 2019
We would like to mention that your engineer did a very good job, everything was done very professionally and our property was left in a lovely clean and tidy condition. We thank you again.
Mr & Mrs Heath Roborough July 2019.= 29th July 2019
Could I just say we found all your staff that attended our setting were so helpful, polite and lovely. They left the area spotless and everyone complemented on how efficient they were.
Thank you again
Manager Mawnan Pre-School 9th July 2019
The Policyholder confirmed R&D Water were absolutely excellent in their approach to the repairs and also the reinstatements to pre-loss conditions. They also took care not to disturb birds nesting in the hedge nearby the water meter. Policyholder couldn't be more pleased with the entire experience.
Property in Paignton 12th June 2019
We are completely delighted with the prompt and efficient service which R & D provided to replace our water service pipe.Our first contractor did not inspire confidence and as he was not able to undertake the work for 2 months or so we asked him to suggest a firm who could undertake the work much sooner. He suggested R&D. We checked your excellent website and using the online contact Lizzie replied immediately and arranged for Matt and Ian to visit within 2 days. They quickly gained our confidence and assured us that ‘we would not know they had been’.
You responded with a quotation the following morning, not days or even a week later.Within 2 weeks they were back with Anthony to do the work. They worked well, with minimum disruption and yes ‘ we cannot tell they have been’. The workmanship is of the highest quality, where holes were dug in the flower beds the subsoil was put back first and the top soil where it should be and plants replanted; the two paving slabs that were lifted just show the minimum of new cement. Excellent.It was a pleasure to deal with R&D; efficient and very pleasant staff from admin to those on site.
Mr and Mrs Castle, Helston 10th April 2019
Today I had a visit from your people to repair a leak in my yard. The two chaps were polite , efficient and did an excellent job. I can't praise them enough. Thank you.
Mr Baker, Devon. 10th April 2019
I just want to say how delighted I was with the excellent work your engineers undertook to replace the water supply pipe at my home. The work was completed with the minimum amount of disruption to the highest standard. I am so glad I chose R & D to carry out the work and would highly recommend you as being 'simply the best'!
Caroline 14th August 2018
First of all thanks very much for 'phoning this morning to let me know your workforce was delayed due to the dreadful accident on the motorway; but the real reason for this e-mail is to express my fullest appreciation of the three really nice guys who turned up and got on with the job. They were simply fantastic. I had been dreading hours of upheavel and chaos; mess everywhere. But I was so wrong. The work site was contained to the smallest possible area; the repair/renewal carried out with what seemed to me to be the very minimum of upheavel and on finishing my utility room floor was much cleaner than when they began!
Please convey my sincere thanks and appreciation to the men; I commend them and give R D Water Engineers full marks for employing such an excellent workforce. I will certainly recommend R D whenever I can and will also tell SWW of my complete satisfaction.
S Snee Sidmouth 14th February 2018
Can I just say a huge thank you to all of your team who were involved in sorting out my leak.
Within two days from the initial contact, Russell and Julia came out to look at the leak. That same day, the job was booked in for repair – very promptly, the following week.
The guys have just been today to repair the leak, and to say that I am over the moon with what they have done would be an understatement.
Within 45 mins the leak was located, repaired and the garden put back to normal. Thanks guys.
I would not hesitate to recommend your company to anyone who has a water leak. Your professionalism from start to finish was second to none.
Tracy Copleston 9th November 2017
My wife and I would also like you to know how delighted and impressed we are, not only with the completed job but also with the manner in which your two engineers dealt with the problem. Nothing was too much trouble, the quality of their work was outstanding and their attitude (despite some difficult and unexpected technical problems which cropped up on more than one occasion) was hugely positive, reassuring and proactive. Furthermore, not only did they deal with the specified work but Phil discovered two more minor leaks in the pipe work leading into the house which he also dealt with. Needless to say, we will unhesitatingly recommend R&D to all our friends and acquaintances. Right from your first visit to us we have found all aspects of your company’s ethos and performance absolutely of the highest order and for this we offer our most sincere thanks.
Mr & Mrs Drown 15th March 2017