Testimonials

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A big thanks to you and your team for doing a fantastic job replacing our leaking water main with the absolute minimum of disruption -  you were the only company to suggest using pre-existing ducts that had been installed under our quarry tiled path, therefore saving them from being dug up to replace the pipe. We're really happy with the work done, the team were brilliant and really friendly, the communication from your office was amazing and I'd highly recommend you to others.

Mr Colclough Exeter 1st October 2020

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Your engineers came to our home and fixed a particularly difficult to reach burst pipe, it was under our main living room!  Things like this happen in a 300 year old house with a history of unplanned extensions and no record of what was before.

They were both marvellous and treated the digging up of our floor as if it were in their own home.  They kept all work to a minimum and took away the debris with them and even cleaned my floor before leaving!

I cannot say thank you enough and recommend them as a team for their professionalism and care.

Jan 2020 - South Zeal, EX20

Happy Customer 7th January 2020

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I am just emailing to let you know how impressed I was with your two men who
came to my house this morning to search/ repair a leak from my external
pipe.

They arrived just after 0800, leaving around 1150, working solidly. They
found / repaired the leak and were extremely tidy. My lawn is back as it
was. I was very pleased!

Many thanks!
Mrs STANTON

Mrs STANTON Truro 23rd October 2019

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We would like to mention that your engineer did a very good job, everything was done very professionally and our property was left in a lovely clean and tidy condition. We thank you again.

 

Mr & Mrs Heath Roborough July 2019.= 29th July 2019

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Could I just say we found all your staff that attended our setting were so helpful, polite and lovely. They left the area spotless and everyone complemented on how efficient they were.

Thank you again

Manager Mawnan Pre-School 9th July 2019

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The Policyholder confirmed R&D Water were absolutely excellent in their approach to the repairs and also the reinstatements to pre-loss conditions. They also took care not to disturb birds nesting in the hedge nearby the water meter. Policyholder couldn't be more pleased with the entire experience.

Property in Paignton 12th June 2019

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We are completely delighted with the prompt and efficient service which R & D provided to replace our water service pipe.Our first contractor did not inspire confidence and as he was not able to undertake the work for 2 months or so we asked him to suggest a firm who could undertake the work much sooner. He suggested R&D. We checked your excellent website and using the online contact Lizzie replied immediately and arranged for Matt and Ian to visit within 2 days. They quickly gained our confidence and assured us that ‘we would not know they had been’.

You responded with a quotation the following morning, not days or even a week later.Within 2 weeks they were back with Anthony to do the work. They worked well, with minimum disruption and yes ‘ we cannot tell they have been’. The workmanship is of the highest quality, where holes were dug in the flower beds the subsoil was put back first and the top soil where it should be and plants replanted; the two paving slabs that were lifted just show the minimum of new cement. Excellent.It was a pleasure to deal with R&D; efficient and very pleasant staff from admin to those on site.

Mr and Mrs Castle, Helston 10th April 2019

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Today I had a visit from your people to repair a leak in my yard.  The two chaps were polite , efficient and did an excellent job.  I can't praise them enough.  Thank you.

Mr Baker, Devon. 10th April 2019

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I just want to say how delighted I was with the excellent work your engineers undertook to replace the water supply pipe at my home.  The work was completed with the minimum amount of disruption to the highest standard.  I am so glad I chose R & D to carry out the work and would highly recommend you as being 'simply the best'!

Caroline 14th August 2018

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First of all thanks very much for 'phoning this morning to let me know your workforce was delayed due to the dreadful accident on the motorway; but the real reason for this e-mail is to express my fullest appreciation of the three really nice guys who turned up and got on with the job. They were simply fantastic. I had been dreading hours of upheavel and chaos; mess everywhere. But I was so wrong. The work site was contained to the smallest possible area; the repair/renewal carried out with what seemed to me to be the very minimum of upheavel and on finishing my utility room floor was much cleaner than when they began!

Please convey my sincere thanks and appreciation to the men; I commend them and give R D Water Engineers full marks for employing such an excellent workforce. I will certainly recommend R D whenever I can and will also tell SWW of my complete satisfaction.

S Snee Sidmouth 14th February 2018

A thoughtful resinstatement

This one caught my eye as a thoughtful resinstatement carried out last week, matching the new concrete to its surroundings. It is unavoidable that we dig on your property so that we can access your pipe. But we do try to make our excavations as neat as we can, and we put everything we dig […]

Found a leak?

South West Water may help you with the cost of repairing or renewing your leaking pipe and it is worth contacting them to confirm this if you have a leak. They have recently re-vamped thei website and have published their Code of Practice on Leakage for Domestic Customers. It has very good information about what […]

Health and Safety accredited for another year

We have undertaken our annual health and safety audit with SafeContractor and have successfully completed the process again.  This tells you, the paying customer, that we are responsible in our attitude to both our and your safety, that we are keenly aware of the risks involved in the work we undertake and do all we […]

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I am sending my huge thanks for the finding and repair of a water leak that has been a tremendous anxiety to me for 6 weeks. During this time 6 other gentlemen have been and not one discovered the location of the leak. All this time of course impacting on the accommodation in which lives my disabled son. Ian found it and Matt concurred. I could not be more pleased with the work or the quiet respectful manner they conducted themselves and just got on with the repair. Thank you and I would be glad if you would commend them highly.

7th July 2016