Do I Have A Leak?

Who’s responsible?

As a South West Water customer, you are responsible for any water leak, underground leak or burst pipe on your water supply from the boundary of your property to the property itself (see diagram below). If you are on a shared supply, all homeowners are responsible jointly from the boundary of the properties for any common supply pipe and individually for a branch pipe bringing the water in to your home.

Possible indicators of a leak

  • High water bill, higher than usual, for no apparent reason
  • A damp patch in the garden, on the driveway or anywhere on your land during dry weather
  • The sound of running water when no water is being used
  • An area of lawn which is always green, even when the rest is not

Call R&D Water Engineers

Call R&D Water Engineers. We will do our best to sort your water leak or burst pipe with the minimum of fuss.

Inform South West Water

There is information on their website (R&D Water Engineers is a South West Water approved company).

How can I check if I have a leak?

Shut off everything in the house that will be using water, especially taps, but also washing machines, dishwashers etc. Make sure that nothing in the house is on that will require water to function.

Turn off the rising main, which is usually the internal stop tap located under the kitchen sink or in the downstairs toilet/bathroom.

Check that the cold water cistern is not filling.

Go to the meter; lift the lid and check to see if the numbered dials are turning. If they are, then you have a leak on your external water supply between the meter and the internal stop valve. If the leak is very small it may not be immediately noticeable if there is movement on the dials, so wait for a few minutes to check.

If you cannot turn off the internal stop tap then turn off all appliances, make sure that no water is going into cisterns or storage tanks and take a meter reading. Wait for about an hour and then take another. If the meter has moved it may mean you have a leak on your external water supply.

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Your engineers came to our home and fixed a particularly difficult to reach burst pipe, it was under our main living room!  Things like this happen in a 300 year old house with a history of unplanned extensions and no record of what was before.

They were both marvellous and treated the digging up of our floor as if it were in their own home.  They kept all work to a minimum and took away the debris with them and even cleaned my floor before leaving!

I cannot say thank you enough and recommend them as a team for their professionalism and care.

Jan 2020 - South Zeal, EX20

Happy Customer 7th January 2020