An email worth reading

It makes it all worthwhile when you get emails like these which we received yesterday afternoon.  We are very fortunate here at R&D in the quality of engineers that we employ – we’re very proud of the work they do, and the care they take, and it’s lovely to see it recognised:

“Good afternoon,

I wanted to congratulate you and your team on clearing up a longstanding issue that Homeserve could not resolve. This brought to an end a six week (at least) chapter of painful phone conversations and broken promises. The two men who came out today were extremely professional, courteous and completed the job  while keeping me fully informed. When they had gone the worksite was clean, and they had attempted to hide all trace of their digging and tunnelling. It’s great to see  a company  run  in this way, so thanks for all your work that has gone before in building such a strong team. Please pass on my thanks to them.”