Praise for the repairers

We received a lovely letter from a customer today (19 Jan 2015) for work we completed this month.

“The team who worked on our water leak must be the best in the world.  Hard working, very knowledgeable, clean and tidy and so polite.  We and our neighbours are so pleased with the whole of the operation.  Not only that the nearby bakery staff and also the dental practice staff all said, as they passed by, how hard working the men were, and also no one can see where they dug the grass area or the stones area.  The job was done at great speed and so efficiently.  No praise can be good enough.  We will write to South West Water and our Insurance company, and the Solicitor/Loss adjustor to advise them all how good R&D are.”

Mr Williams, Helston.

Huge thanks to everyone at R&D

Just wanted to say a huge thank you to everyone at R&D water engineers for their help. We had a burst water system and no water and with 3 small children it was getting desperate. R&D were the only company who were helpful and offered to move things around so that they could get a team out to us first thing the next day.

It was a very difficult job complicated by us not being on mains water but the engineers did not leave until we had a water supply and our system was leak free. They had to do lots of digging up but left everything tidy. They were wonderful and we are so grateful as they made what was a very complex and stressful situation all good again. If only the insurance claim was as simple!!

Thanks so much again and we will be recommending your company to anyone who needs your services.

New water supplies – over 3km of new pipe

We are in the process of installing new water supplies to a number of rural properties at Putsborough, North Devon.  This involves laying over 3000 metres of new water pipe, across some steep terrain, and in all weathers, bringing the new supplies down to the properties from South West Water’s main which is situated some distance away.  The job has been two years in the planning because of the number of landowners and properties involved.  We are using heavy plant and trenchless technology (‘moling’).